Adventnet ManageEngine ServiceDesk Plus 7.0

 Helpdesk & Asset Mgmt Software, Itil Ready

Author : AdventNet Inc

OS : Windows2000,WinXP,Windows200...

Adventnet manageengine servicedesk plus license : Freeware (Price: free)

Added date : 23. August 2005

Updated date : 6. December 2007

Release date : 1. November 2007

Download page : Get it Here!

Download Size : 37002 kBytes

Publisher URL: http://www.adventnet.com

Adventnet ManageEngine ServiceDesk Plus 7.0 details:
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.

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Adventnet ManageEngine ServiceDesk Plus freeware is copyrighted computer software which is made available free of charge, as opposed to shareware where the user is required to pay. The only Adventnet ManageEngine ServiceDesk Plus 7.0 criterion for being classified as "freeware" is that the software must be made available at no cost.